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What Changes Have You Made in the Past Few Years That Has Improved Patient Flow or Staff Efficiency?

ECPs share their best practices for tackling this common pain point.

Published

2 weeks ago

November 19, 2024

Carissa Dunphy INVISION November-December 2024

Assigning individual roles creates clear tasks and responsibilities along with accountability. Each specific role with specific tasks creates a beat in the practice’s heart. With inconsistency and irregularity, the heart is not healthy and unable to perform optimally. — Chun A., Rockville, MD
Increasing our presence in social media has allowed for more appointments. We have also incorporated a waitlist to ensure a full schedule and accommodate cancellations. Intake forms are filled prior to exam time to improve efficacy. Staff members are cross trained so that they can switch responsibilities between front desk and technician duties. — Riya P., Bellingham, WA
Identifying the strengths and weaknesses of each staff member and putting them in the positions where they can be the most impactful to the business. — Kennard H., Germantown, PA
We have medical days and refractive days instead of a mixed schedule. This keeps processes streamlined and allows quicker onboarding/training with new team members due to the repetitiveness of tasks that are grouped together when serving the same type of patient. — Santrell H., 3 Georgia Locations

Carissa Dunphy

Carissa has been working in the eyecare industry since 2008. She is the founder of Optician Now (opticiannow.com), a multi-channel resource for opticians, and a Marketing Specialist at PECAA. Follow Carissa on Instagram, Facebook, and LinkedIn at @opticiannow.

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