Press Releases X-Cel Provides New and Simplified Warranty and Returns Policy The aim is to permanently eliminate add-on fees. Published 2 months ago on December 1, 2020 By INVISION Staff Share Tweet (PRESS RELEASE) X-Cel’s new and simplified warranty and returns policy now includes the elimination of add-on fees, including charges for truncation, fenestration, lenticular, notching, and prism, among others. Derrell James, vice president and general manager, says: “Permanently eliminating add-on fees provides that extra bit of breathing space Eye Care Practitioners deserve now and in the future. Our customers don’t want to be nickel and dimed for every little thing when ordering their specialty contact lenses. We want to make their experience seamless, simple, cost effective, and consistent.” Under this new policy, X-Cel also moved from a return fee upon credit to an exchange fee upon reorder which will allow for simpler reconciliation of account statements. These changes were added to their existing Bounce Back program. The Bounce Back program offers extensive programs including patient recall support, simplified ordering with free add-ons, extended warranties to 120 days, reduced prices on fitting sets and spare lenses, shipping discounts through USPS First Class mail, direct shipments to patients, as well as personalized training for practitioners and their staff through Zoom meetings. The Bounce Back program details and new warranty and returns policy can be found on their website at xcelspecialtycontacts.com or by contacting X-Cel’s Customer Care at 800.241.9312. Advertisement Related Topics:X-Cel click to Comment(Comment) Up Next CooperVision Reveals Major Investments in MyDay Daily Disposable Contact Lens Production Don't Miss CORE and Myopia Profile Form Alliance Advertisement SPONSORED VIDEO SPONSORED BY TOPCON HEALTHCARE Perform Refraction from Anywhere with RDx Now more than ever, you need to grow your practice beyond your physical location and deliver quality eye exams from virtually anywhere. Topcon RDx® is an innovative ocular telehealth platform that allows you to connect to your office remotely and conduct comprehensive eye exams, without sacrificing the quality care you provide. You may like ECPs Share their Best-Selling Collections for December 2020 The Opticians Association of America Opens Registration for the 2021 OAA Virtual Leadership Experience Ocular Partners Names New CEO and CFO Promoted Headlines Ray-Ban® Authentic Essilor Get More with Essilor Essilor 360° SUPPORT. 365 DAYS A YEAR. Essilor Advertisement Latest Trending Videos Products6 hours ago ECPs Share their Best-Selling Collections for December 2020 Press Releases7 hours ago The Opticians Association of America Opens Registration for the 2021 OAA Virtual Leadership Experience Press Releases7 hours ago Ocular Partners Names New CEO and CFO Press Releases7 hours ago The Vision Council Grows Research Team with Appointment of Alysse Henkel Headlines2 days ago GlassesUSA.com Raises $45M America's Finest 2019 Entries3 weeks ago America’s Finest: Before You Start America's Finest 2019 Entries3 weeks ago America’s Finest: Get Your Contest Entry in Great Shape America's Finest 2019 Entries3 weeks ago America’s Finest: Basic Info and Stats America's Finest 2019 Entries3 weeks ago America’s Finest: You Gotta Stand Out from the Crowd America's Finest 2019 Entries3 weeks ago America’s Finest: Photos Really Are Worth at Least a Thousand Words Sponsored Content1 week ago Ray-Ban® Authentic Sponsored Content2 weeks ago Get More with Essilor Sponsored Content2 months ago Perform Refraction from Anywhere with RDx Headlines3 months ago Video: Florida Man Invents Robot to Place Contact Lenses Headlines3 months ago Video: Some Retailers Board Up Due to Election Unrest Fears Advertisement SubscribeBULLETINS Get the most important news and business ideas for eyecare professionals every weekday from INVISION. Advertisement Most Popular Headlines1 week ago Ophthalmologist Convicted of Fraud Could Receive Pardon from Trump Headlines1 week ago Eyecare Center Offers Free Laser Surgery for NFL Referee After Controversial Call Better Vision6 days ago The Latest Diagnostics to Help Eye Doctors Find and Monitor the Progression of Certain Eye Conditions Headlines2 days ago GlassesUSA.com Raises $45M Products1 week ago Innovation Meets Convenience With These 9 Clip Styles Products1 week ago Classic, Practical and Durable, 2021’s Latest Releases Coming In Strong Headlines6 days ago Ace Vision Raises $13.3M to Fund Laser Therapy Development Mark Hinton2 days ago It’s 2021! What’s Your Focus?