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True Tales

Yeah, Those Bad Yelp Reviews Can Suck, But at Least the Typos Will Make You Smile

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I had a bad Yelp review that said that I was “offal” — an obvious typo. But it brought in a few foodie patients who thought the one-star review was hilarious. Yeah. Love this job! Tanya Gill, OD, Oakland Vision Center Optometry, Oakland, CA 


I had a gentleman come in one time saying all he needed was new nose pads. His frame was absolutely filthy, so I thought I would put it in the ultrasonic cleaner and get them spiffed up for him. Then I replaced the nose pads. At the time, we charged $5 for new nose pads, so I told him how much it was and he paid me and thanked me for replacing them. He walked outside to his car, sat there a minute, then stormed back into the office and yelled at me. He said the glasses were not his and I had switched them. He wanted his pads back and a refund. I tried to tell him they were his glasses but he didn’t believe me. I put his old nose pads back on, refunded his money and he left. He continued to yell the whole time he was walking out the door at other patients about how they had to watch me because I had switched his glasses. He said it would be a cold day in hell before he would come in again. Martha Davenport, Longe Optical, Kendallville, IN


This article originally appeared in the March 2017 edition of INVISION.

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When You’re Passionate About Eye Care, the Right Technology Matters

Lisa Genovese, O.D., strives to give her patients the very best. At Insight Eye Care’s multiple locations, Dr. Genovese provides optimal care for her patients using the Reichert® Phoroptor® VRx Digital Refraction System. In this second Practice Profile Video from Reichert’s “Passionate About Eye Care” series, take a closer look and see how this eye care professional achieved a better work-life balance with equipment that’s designed and engineered in the U.S.A.

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True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

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I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

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True Tales

An Exception to the Cancellation Policy?

The no-show who showed … briefly.

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Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

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True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

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True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

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