Connect with us

True Tales

Yeah, Those Bad Yelp Reviews Can Suck, But at Least the Typos Will Make You Smile

mm

Published

on

I had a bad Yelp review that said that I was “offal” — an obvious typo. But it brought in a few foodie patients who thought the one-star review was hilarious. Yeah. Love this job! Tanya Gill, OD, Oakland Vision Center Optometry, Oakland, CA 


I had a gentleman come in one time saying all he needed was new nose pads. His frame was absolutely filthy, so I thought I would put it in the ultrasonic cleaner and get them spiffed up for him. Then I replaced the nose pads. At the time, we charged $5 for new nose pads, so I told him how much it was and he paid me and thanked me for replacing them. He walked outside to his car, sat there a minute, then stormed back into the office and yelled at me. He said the glasses were not his and I had switched them. He wanted his pads back and a refund. I tried to tell him they were his glasses but he didn’t believe me. I put his old nose pads back on, refunded his money and he left. He continued to yell the whole time he was walking out the door at other patients about how they had to watch me because I had switched his glasses. He said it would be a cold day in hell before he would come in again. Martha Davenport, Longe Optical, Kendallville, IN


This article originally appeared in the March 2017 edition of INVISION.

Advertisement

True Tales

Something Got Lost in Translation During This Exam

And the OD suffered a finger in an unexpected place.

mm

Published

on

A LOST IN TRANSLATION story: A Spanish speaking patient and I were doing quite well getting through the exam despite not speaking each other’s language fluently. I tugged my right ear, saying look at my ear for my slit lamp work. She promptly reached over, figuring she was performing as told, and stuck her finger in my ear! Lost in translation I guess. — Brian Parker, OD, Temecula Eye Center, Temecula, CA

Continue Reading

True Tales

Could You Keep Your Cool if a Roach Joined You in the Exam Room?

It happened to this doc. See how he reacted.

mm

Published

on

YEARS AGO, when I worked at a commercial practice, I was refracting a patient. I was standing to her right and spinning the dials when I looked down and noticed a cockroach sitting on her shoulder. Without a pause, I moved the near point rod down and gently placed my hand on her shoulder, at the same time flicking the roach onto the wall behind her. I completed the exam and the patient didn’t have a clue as to what transpired. — Mark Perry, OD, Vision Health Institute, Orlando, FL

Continue Reading

True Tales

You Should See What See Keeps in the Other Box Under Her Bed

Curiously weak lashes!

mm

Published

on

WE HAD A PATIENT who was worried that she was losing her eyelashes too rapidly … so she collected them all in a little Altoids box and whipped it out under the doctor’s nose while in the exam lane. She wanted the doc to look at the discarded hairs “to see if there’s any issues.” The doctor politely informed her that “everything looks normal!” We still haven’t figured out how she collected that many eyelashes. — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID

Continue Reading

Advertisement

Advertisement

Advertisement

Most Popular