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True Tales

Yeah, Those Bad Yelp Reviews Can Suck, But at Least the Typos Will Make You Smile

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I had a bad Yelp review that said that I was “offal” — an obvious typo. But it brought in a few foodie patients who thought the one-star review was hilarious. Yeah. Love this job! Tanya Gill, OD, Oakland Vision Center Optometry, Oakland, CA 


I had a gentleman come in one time saying all he needed was new nose pads. His frame was absolutely filthy, so I thought I would put it in the ultrasonic cleaner and get them spiffed up for him. Then I replaced the nose pads. At the time, we charged $5 for new nose pads, so I told him how much it was and he paid me and thanked me for replacing them. He walked outside to his car, sat there a minute, then stormed back into the office and yelled at me. He said the glasses were not his and I had switched them. He wanted his pads back and a refund. I tried to tell him they were his glasses but he didn’t believe me. I put his old nose pads back on, refunded his money and he left. He continued to yell the whole time he was walking out the door at other patients about how they had to watch me because I had switched his glasses. He said it would be a cold day in hell before he would come in again. Martha Davenport, Longe Optical, Kendallville, IN


This article originally appeared in the March 2017 edition of INVISION.

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True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

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True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

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True Tales

A Teen’s Mom is Angry the Store Is Out of Her Kid’s Third Frame

Maybe next time they should buy them in bulk.

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I got yelled at by a parent whose teenager broke his frame for the third time this year. Unfortunately, I didn’t have the frame in stock and would have to order it. I was thrashed and berated for not having the frame, and was told that I should keep “a few extra around here since you know my son breaks his glasses.” Yes, I know that. Especially since he just got the new frame off my board … four hours ago. — Elizabeth Reid, Vision Associates, Hayes, VA

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True Tales

Something Got Lost in Translation During This Exam

And the OD suffered a finger in an unexpected place.

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A LOST IN TRANSLATION story: A Spanish speaking patient and I were doing quite well getting through the exam despite not speaking each other’s language fluently. I tugged my right ear, saying look at my ear for my slit lamp work. She promptly reached over, figuring she was performing as told, and stuck her finger in my ear! Lost in translation I guess. — Brian Parker, OD, Temecula Eye Center, Temecula, CA

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