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True Tales

Yeah, Those Bad Yelp Reviews Can Suck, But at Least the Typos Will Make You Smile

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I had a bad Yelp review that said that I was “offal” — an obvious typo. But it brought in a few foodie patients who thought the one-star review was hilarious. Yeah. Love this job! Tanya Gill, OD, Oakland Vision Center Optometry, Oakland, CA 


I had a gentleman come in one time saying all he needed was new nose pads. His frame was absolutely filthy, so I thought I would put it in the ultrasonic cleaner and get them spiffed up for him. Then I replaced the nose pads. At the time, we charged $5 for new nose pads, so I told him how much it was and he paid me and thanked me for replacing them. He walked outside to his car, sat there a minute, then stormed back into the office and yelled at me. He said the glasses were not his and I had switched them. He wanted his pads back and a refund. I tried to tell him they were his glasses but he didn’t believe me. I put his old nose pads back on, refunded his money and he left. He continued to yell the whole time he was walking out the door at other patients about how they had to watch me because I had switched his glasses. He said it would be a cold day in hell before he would come in again. Martha Davenport, Longe Optical, Kendallville, IN


This article originally appeared in the March 2017 edition of INVISION.

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True Tales

You Should See What See Keeps in the Other Box Under Her Bed

Curiously weak lashes!

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WE HAD A PATIENT who was worried that she was losing her eyelashes too rapidly … so she collected them all in a little Altoids box and whipped it out under the doctor’s nose while in the exam lane. She wanted the doc to look at the discarded hairs “to see if there’s any issues.” The doctor politely informed her that “everything looks normal!” We still haven’t figured out how she collected that many eyelashes. — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID

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True Tales

At Closing Time Sometimes It’s a Race to the Door

Lights off just isn’t enough for some people.

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It’s closing time, the lights are off and we are at the door to leave, when one of our senior citizen patients announces, “I’m here!” So, we turn the lights back on. We let her know it’s closing time. She says with a laugh, “I got here before you walked out to the sidewalk and locked the door, so you will help me.” She explains she just got a ride back from a doctor’s office and needs to get new glasses. The two of us exchange looks and say, “Why not?” Life in a small town. Jill Sweig, OD, Oyster Bay, Optics, Oyster Bay, NY,/span>

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True Tales

Luckily Surrogacy is Not a Job Requirement

The customer asked her, “Will you have my baby?” But it’s definitely not what you think.

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Last year, we had a long time patient come in, prop her elbows on the counter, and proceeded to tell me her eggs were getting old and she was worried if she would be able to have any more children. Then her face brightened, and she looked at me, and asked, “Have you ever considered being a surrogate? You would be great, you’re still so young and healthy.” Fortunately, our Employee Handbook does not list surrogacy under any of the job requirements. I politely declined the honor. — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID

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