Connect with us

True Tales

You’ll Never Believe This Woman’s Excuse for Returning Her Glasses

It’s a tangled story.

mm

Published

on

I HAD A LADY who wanted a refund on her glasses because they weren’t working. I asked if the distance was clear, and she said “Oh yes, perfect.” I asked her to read the near point card and she could read to the bottom. After troubleshooting for a while, I finally asked her what the problem was. She said, “I see great, but when I put them up on my head, my hair gets caught in the nose pads.” I explained that eyeglasses are not meant to be headbands. — Kathy Maren, Comb EyeCare & Eyewear, Western Springs, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

Advertisement

SPONSORED VIDEO

SPONSORED BY KENMARK

Jump In — the Water’s Fine!

With a salute to summer’s shimmery, mermaid colors and warm weather-loving shades, Kenmark Eyewear celebrates this summer’s Aloha spirit with eyewear from Vera Wang, Kensie, Zac Posen and the Original Penguin Collection!

Promoted Headlines

True Tales

Warning: Objects in Readers May Be Smaller Than They Appear

Proof that you should never judge a book by her cover.

mm

Published

on

Straitlaced patient was getting her first readers. My optician told her that things would look clearer and larger when she wears her new Rx. Patient said “Great, I’ll wear them in bed tonight.” Drop the mic. Cracked us up. — Texas Smith, OD, Dr. Texas Smith & Associates, Citrus Heights, CA

Continue Reading

True Tales

Sometimes Customers Need to Get There on Their Own

A tale of one customer who thought complaints alone would solve his problem.

mm

Published

on

A customer called with a complaint about his glasses. Our optician asked him several times to bring the glasses in so we could look at them, while the customer continued to complain. The optician finally said, “Sir, please hold them up to the phone so I can take a good look at them.” (This was before FaceTime.) The customer replied, “You can’t see them over the phone.” To which the optician replied, “You are correct, sir. Please bring them in.” — Bob McBeath, Edina Eye, Edina, MN

Continue Reading

True Tales

This Mechanic’s Eyewear Was a Mess … But He Followed Directions!

A tale as old as time that gives new meaning to being in ‘hot’ water.

mm

Published

on

WE HAD A MECHANIC who returned a pair of glasses that were scratched all to hell. He said, “I followed your directions and used soap and water to clean them.” I asked what kind of soap he used, to which he replied, “Lava, that’s all I use.” When I stopped laughing I offered him a new pair of lenses and I have told this story for the last 30 years. — Alexander Saper, Great Glasses, Houston, TX

Continue Reading

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular