(PRESS RELEASE) BENSENVILLE, IL — On the heels of new product and team growth announcements, Luneau Technology USA announces the addition of industry veterans James Walker and Mary DiMauro to offer more support to ECP customers. They have joined the team as Clinical Application Specialists (CAS) focusing on the southern US. In this role, they will work closely with Luneau Technology’s growing customer development team to enhance its Clinical Education Program across North America
Over 30 Years of Combined Eye Care Industry Experience
Walker brings over 20 years of experience in ophthalmology to this role and has extensive involvement assisting in refractive and surgical procedures. “With his background in various roles in the clinical setting, James is well positioned to be an effective partner to our customers,” says Milbien Medina, Brand Marketing Director at Luneau Technology USA. “Mary’s years of clinical field experience will allow her to provide effective clinical training and support, technology demonstrations, and a personalized implementation plan for ECPs who embrace our sophisticated Visionix solutions.”
Walker began his career in the United States Navy based in Portsmouth, Virginia. There he led, trained and co-ordinated a team of 46 corpsmen serving as surgical specialists, clinical technicians, and equipment managers. After leaving the Navy, he joined Texas Regional Eye Center as an Ophthalmic Technician. Before joining Luneau Technology, as Clinical Manager at the Ennen Eye Center in Fort Smith, Arkansas, he implemented a new business model for dry eye patients via Lipiscan, Lipiflow and Tear lab technology which increased the Center’s revenues.
DiMauro brings comprehensive experience from both practice and corporate settings to Luneau Technology. She previously worked as an Ophthalmic Technician performing refractions and administering diagnostic tests, most recently at an eyecare practice in Florida. Before this, she spent 11 years as a Senior Lead Application Specialist with a ophthalmic manufacturer, providing installations and training on advanced medical devices. DiMauro is a Certified Ophthalmic Assistant.
Enhanced Support for ECPS Embracing New Technologies
“We recognize there is some hesitation to embracing new technologies because of a perceived downtime with new platform implementation and staff adoption,” explains Medina. “Our Clinical Application Specialists are dedicated to helping our customers bridge that gap and facilitate a seamless adoption and implementation process. They are also a dedicated partner to ensure the “Voice of the Customer” is at the heart of our product enhancements and educational initiatives.”
Walker and DiMauro join fellow Clinical Application Specialists, Melissa Renfrow and Deidre Huff, in providing in-depth product training for Visionix customers. They will work closely with Optical Application Specialist John Vulich to provide additional support to Briot customers who are looking to add a medical model to their optical business. They will also assist Clinical Technology Specialist Sal Hernandez and the national Sales Organization by supporting the full customer journey—from technology research to investment to practice implementation.
ECPs considering Visionix technologies for their practices are encouraged to book a demo and ROI consultation with Luneau Technology’s team of specialists here.