(PRESS RELEASE) Over the past few weeks, we have been carefully balancing our commitment to the Ray-Ban community with our desire to be part of the world’s efforts to “flatten the curve” of COVID-19.
We’re writing to let you know that after careful consideration, we’ve made the decision to temporarily close all of our Ray-Ban retail stores across North America.
Our hope is that in taking this action, we will do our part to limit interaction and exposure between customers and among our own employees. These are unprecedented times we’re living in and while closing our doors is not easy, we believe it is the right thing to do on behalf of our customers and employees.
During these next few weeks, we will lean on our digital world to carry the Ray-Ban experience. You will find an endless aisle – and maybe even a moment of reprieve – at www.ray-ban.com. We will continue offering free standard shipping and free returns will be available on all online orders.
As you navigate the situation in the weeks ahead, know that we’re right there with you. If you need to reach us at any time, our Ray-Ban.com customer service team will be available at 866-472-9226. Additionally, our boutique teams are working at a distance to continue providing support in any way they can. To follow-up on an in-store experience, feel free to email the store team directly at the address from the top of your receipt. Thank you for your patience and for being a valuable member of our Ray-Ban community.