Marcolin USA has furloughed part of its workforce and switched to a reduced workweek for the rest of its employees in response to the COVID-19 pandemic.
In a letter to customers, the company stated that its distribution center is “fully operative with a reduced staff” and that it will “continue to provide a high level of service and stock availability.”
“Marcolin always tries to avoid taking actions that affect the core of our company, our team, but unfortunately this situation is unlike any other we’ve ever faced,” Marcolin stated in the letter. “A portion of our organization and sales-force is temporarily in furlough, and we have moved to a reduced work week for the balance of the workforce. Our leadership team will also forgo part of their salaries.”
The company did not say how many employees were being furloughed.
Corporate and field employees are working from home, including Marcolin’s customer service team.
The letter continued: “We have the responsibility to act today to manage the unknown and to protect the future of our company, the health of our people, while also preserving our long-term ability to offer jobs and benefits to our employees. The decisions we make are with that in mind.”
The actions took effect April 6 and will continue through “the foreseeable future,” Marcolin stated, adding: “Our sales team will continue to be on payroll, have access to their health benefits from Marcolin, and will be given resources to help continue to provide for their families.”
Marcolin offered the following resources:
- All regional managers and some sales representatives are available via email, phone and video conferencing. If one of your sales representatives is in furlough, you will be directed to the regional manager or most appropriate contact.
- My.marcolin.com remains open 24/7 offering a safe place to manage your account, place an order, find training resources and marketing assets, and communicate about any support needed.
- The customer service department can be reached by email at customerservice@marcolin.com or by calling 800-345-8482 Monday through Thursday between 10 a.m. and 3 p.m. Eastern and Friday 10 a.m. to 2 p.m. Eastern.
- Visit my.marcolin.com for the latest training resources, and watch email for updates on live ABO Webinars and the launch of the company’s Video Training Modules.