Here's how to move beyond relying on one “all-star” and start developing leadership across your entire team—by shifting how you...
To stay competitive, practices must move beyond generic messaging and embrace bold differentiation—through design, experience, and deeper community connection.
Leadership isn’t about the letters after your name. It’s about how you grow, who you lift up, and the vision you build for what comes next.
Trigger warning: I went through a box of tissues writing it.
The real advantage isn’t resisting disruption but understanding it—by getting curious about AI, rethinking patient experience, and expanding how you prepare for what’s next.
A focus strategy that helped one optical outperform six stagnant months in just two.
Here's why embracing what makes you different can be the key to both personal and professional growth.
Though delivering bad news to the littlest patients can be even harder, she has a foolproof system in place to unwind … a good workout and...
Great practices are built by leaders who lean into the fundamentals — day after day even when no one is watching — until excellence becomes a...
Because the most important tool for a practice’s longevity isn’t a piece of equipment — it’s the culture.
And how the experience lead to one practice enlisting a new policy.
Who finds solace in time spent with his autistic adult children and driving his old jeep — top and doors off — music playing.
How ‘good enough’ is actually a liability and why we need to stop defending mediocrity.
Strong practices aren’t built by extraordinary people doing extraordinary things. They’re built by ordinary teams doing ordinary things the same way, every day.
Leadership isn’t about letting go — it’s about adjusting the length.
According to this elderly customer and a weathered newspaper article…
But after he is done fighting hard for the profession he has his wife, shih tzu and Star Trek to keep him grounded.
Because it should be more than just service delivery — you can make it a competitive advantage that drives sustainable growth.
Growth rarely feels convenient but practices that grow, evolve, and lead are the ones willing to explore uncertainty with curiosity, confidence and asking better questions.
I’ve never been a journal keeper, so this is likely the closest I’ll ever get to keeping a diary.
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