Three Strikes and This Patient Was Out!

During our reopening, we had a lot of new restrictions. Wearing a mask is one that we still have in place in our ophthalmology practice. Back in June 2020, at the height of the COVID restrictions and protocols, we had one patient that just kept pulling her mask off. After the third time, I told her “If I have to ask you again to wear a mask, I’ll be asking you to leave.” I walked away for a few minutes to send a fax to another office and came back to her with the mask down smoking her vape! I kindly asked her to leave and not come back until she was able to not vape and wear a mask for the duration of her visit. She, of course, went to Google and gave us a scathing review. Thanks Karen! — Justin Tenczar, Berkshire Eye Center, Pittsfield, MA