Then the Police Were Called…

“We had a patient request a very old lens for which we did not carry diagnostics. The request was granted, but the doctor had to write the Rx out by hand, because it was deleted in the computer system. The patient did not accept the written prescription and said she was going to sit in the lobby until we got her a printed one. Eventually, the police had to come and remove her.” — Dierdre F., Littleton, CO