Finding Time: This Tablet-Driven Refraction System Saves Time in the Best Way Possible

A tablet-driven system that uses dual, Shack-Hartmann wavefront aberrometers and a fully automated digital phoropter, Eye Refract provides a four-minute refraction process, positioning ECPs to focus on more patients each day

EVERY MINUTE COUNTS

In early 2021, as many offices opened back up and considered their best options for maintaining their practices during uncertain times, Dr. Matt Dixon, OD, of Advanced Eyecare Center in Perry, GA, and owner of InVision Medspa, mapped out a plan. “I asked myself, ‘What are my most important key performance indicators,’” he said. He established an expectation for per-refraction revenue and then thought about growth. “We had a long waiting list at that time. I said, ‘If we could see 15 patients a day, what would it take to see 16 a day?’”
Dr. Dixon’s question led him to the Eye Refract system. He said patients are impressed with the system and ultimately, it improves their entire experience. Patients notice — and appreciate — the additional facetime they can now get with their ECP as a result of Eye Refract’s efficiency and ease of use. “We want our patients to know this is special, and that we’ve made an investment so we can take a high-tech measurement of their refraction.”
In just four minutes, a staff member can use Eye Refract to handle refraction, with limited training. With the prescription data, the ECP can offer the patient meaningful, efficient, and understandable recommendations. “As a doctor, I would rather spend my time prescribing and treating, and not collecting data,” said Dr. Dixon. This extra time and opportunity for patient-ECP collaboration and conversation enhances the patient experience and builds loyalty.

HIGH TECHNOLOGY, EASY PRESCRIBING

As he made the decision to add the Eye Refract system to his practice, Dr. Dixon prioritized finding the right automated lensometer and sophisticated wavefront autorefraction for his three-doctor practice, in addition to increasing the practice’s daily per-patient revenue. “I knew what I wanted and Eye Refract checked all those boxes.”
Prior to purchasing this system, Dr. Dixon and his team would hand write and then manually type in their patients’ data, a process that inevitably left room for error. With the Eye Refract, they’re saving that time while increasing accuracy.

MEASURABLE RESULTS

Once the team buys into having a new system, and sees that using the system requires fairly minimal training, it makes a real difference for any practice — especially for those who need a system with a small footprint, or are experiencing staffing shortages. “We ended up growing by $1 million in our revenue, in one year,” said Dr. Dixon.