IN THE PAST few years, tech companies have come up with smart tools to allow doctors to collaborate and communicate more easily with their patients. These include AI generated chatbots on their websites, open communication with them 24/7, and automated text messages that generate responses. Some doctors are offering patients a richer and more interactive experience on their websites. Others are using AI to help capture new patients and hiring overseas staff to answer calls during nighttime hours when most calls come into a practice. In the process, they’re generating goodwill and growing their practices.
Optify
Optify’s software empowers you to sell your shop’s inventory online by encouraging patients to pre-shop and interact with your eyewear before going to their exam.
(760) 456-8799 | optifyonline.com
Intercom
Offers an AI-generated customer service platform that works across channels and combines an AI bot, AI Help Desk, and proactive support tools into one seamless platform.
intercom.com
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Deardoc
It’s a cloud-based practice growth platform that helps doctors expand their patient base by simplifying communication and acquisition with tools like AI Chat, Review Generator, Missed Call AI and Text To Pay.
(646) 751-8317 | getdeardoc.com
Weave
Weave’s suite of communication tools allows ECPs to automate tasks, fill schedules, get paid faster, and collect customer reviews. The all-in-one platform helps offices attract, retain, and engage patients.
(833) 572-2139 | getweave.com
Smart Ways to Use Website Plug-Ins
Diana Canto-Sims, OD Buena Vista Optical
Chicago, IL
My website designer, EyeCarePro, integrates with companies like DearDoc which can put a bot on your website. Since our demographic is 90% Spanish speaking, it’s beautiful that our bot is bilingual. She’s pre-programmed to answer certain questions and allows patients to book appointments online any time. It gives people an interactive experience and encourages them to stay longer on our site which tells Google Analytics how valuable we are. Our bounce rate is beautiful! All data DearDoc collect is put in a dashboard. We can see if patients are asking about the vision plans we accept or if their glasses are ready. Our staff is good about following up promptly. We get 40-50 requests a month, which leads to about 30 appointments, of which about 60% are new patients. It’s worth the investment.
Kevin Gee, OD
Gee Eye Care
Missouri City, TX
We got rid of our phone system and fax and paid a subscription to Weave to give us a VoIP system with one line. It allows me to employ remote workers in Brazil, the Philippines, and Argentina. They can answer calls, triage patients, and verify insurance. If someone in the practice needs to answer a question, they will send a message via the Weave app and transfer the call. It works seamlessly for my patients. There’s a Weave app on our phone so staff can text and call patients and there’s an app on the computer desktop so anyone can answer calls by plugging in their headset. It’s a huge practice builder to be able to respond to a patient immediately. Weave has also integrated with our EHR system and there’s a floating button on our mobile site where they can contact the office 24/7. About 75% of text messages via the button come after 6pm.