What I Really Should Have Said to the Customer Who Waited Six Months to Tell Me They Wanted Their Glasses Remade

“Florida does have phones and a simple call would have allowed us to take care of the problem.”

To the high-plus patient who waited six months to tell me that he couldn’t see out of his glasses and wanted them remade. He didn’t call because he “was in Florida for the winter” but he nevertheless sent me a letter threatening to get his attorney involved.

Woulda Coulda Shouldas are provided anonymously by INVISION’s Brain Squad

This article originally appeared in the April 2017 edition of INVISION.

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INVISION Staff

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.