At Times Like These, Best Just to Bite Your Tongue …

What do you say to the little old lady who brings in her eyeglasses and asks you to put in the screw that holds the lens in because she can’t see to do it herself? She knows that you won’t charge her for the screw because she has the screw in this tissue. When you unwrap it you find a mouse dropping.

Answer: Nothing. You just find a new screw, put it in and hand it back with a smile. Ed Menk, E. L. Menk Jewelers, Brainerd, MN (as told to invision’s sister magazine, INSTORE)