This article originally appeared in the July 2016 edition of INVISION. I enjoy getting up early in the morning and walking the dog. You never know...
In prior columns, we’ve addressed how to prepare for a divestitures or acquisitions and how to ascertain value. With the last column of the series, we’ll...
Do this to get the highest-quality service from your favorite vendors.
Instead, turn them into if/then promises to yourself. This article originally appeared in the June 2016 edition of INVISION. If I had a dollar for every...
The world of optical is a war for the spoils — consumers. On one side, those who succeed if the traditional model of optometry remains. On...
Virtually every seller has a price in mind, which may be the result of a Fair Market Value (“FMV”) appraisal. FMV is “an estimate of the...
A newly hired optical apprentice feels a growing discomfort at the way she is supposed to present herself around leering male customers. This article originally appeared...
I’ve decided to open on Saturdays. It’s the right thing to do for our patients and customers, but I know staff won’t be thrilled. How can...
Thinking about a major transition for your practice? The experience can present myriad opportunities and pitfalls. Before you embark on any kind of transaction it’s important...
What’s the best way to deliver a bad employee review? David Bentley coined the term “naked leadership” to promote the idea of totally honest management and...
illustration by karla durangprang How can this business stem the tide of lost sales and frustrating repairs? This article originally appeared in the January 2016 edition...
Our Main Street is scheduled to undergo major roadwork for four months this spring. What can we do to limit the disruption? Sound the trumpet. This...
This article originally appeared in the November-December 2015 edition of INVISION. Yes, WE Do ➤ We add Sundays from 11 to 3. Our downtown community of...
PLUS POWER Many ECPs find advantages in aligning, buying with others This article originally appeared in the September 2015 edition of INVISION. Strength — and savings...
Start by selling more 33% more second pairs and locking in more annual contact lens orders.
Many offices have one: a personable staff member who lacks attention to detail. When you tell her she’s made a mistake, she seems genuinely sorry and...
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