Categories: Line TimeTips and How-To

Linetime: Fortunately, I Work Miracles!

WORDS YOU SHOULD USE:

“Fortunately, I work miracles!”

WHEN TO SAY IT: When a customer comes to you with a problem. First of all, it’s funny. The humor will diffuse the customer’s anger. Second, it’s positive. Last, it’s reassuring.

SOURCE: Scott Ginsberg, aka “That Guy with the Nametag,” strategist and author

This article originally appeared in the September 2015 edition of INVISION.

INVISION Staff

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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INVISION Staff
Tags: customer servicesalessales tips
9 years ago

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