An optician loses profits over lens redos, and a discordant doc threatens a boycott This article originally appeared in the July-August 2015 edition of INVISION. Kam,...
A customer is swept away by a persuasive salesperson, then returns to cancel the order. How can the boutique retain the sale? This article originally appeared...
A mother sends her 19-year-old alone to his eye exam. She’s not pleased when she sees the bill. This article originally appeared in the June 2015...
A new OD is ruffling some feathers. How can the manager maintain peace? This article originally appeared in the May 2015 edition of INVISION. Dr. Ken...
An elderly patient may be depressed. Is it appropriate for her eyecare provider to get involved? This article originally appeared in the April 2015 edition of...
A new manager inherits a team of unmotivated clock punchers. How can he inspire this team to greater productivity and talent? This article originally appeared in...
Doctors and staff are divided on the best timing for this test. Can a compromise be found? This article originally appeared in the January 2015 edition...
A key employee leaves for another practice — and starts actively recruiting members of Lana McNeely’s optical team. How does she stop it? This article originally...
This article originally appeared in the Nov-Dec 2014 edition of INVISION. A high-maintenance client loves the doctor but gives the staff grief. Is it time to...
This high-producing optician is creating unnecessary drama for his colleagues. How can his manager rein him in? Peter Hastings, the top optician at Liberty Eye Care,...
Editor’s Note: Real Deal is a fictional scenario designed to read like real-life business events. The businesses and people mentioned in this story should not be...
Editor’s Note: “Real Deal” is a fictional scenario designed to read like real-life business events. The businesses and people mentioned in this story should not be...
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