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Eyewear Shop Offers Video-Chat Customer Service

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Retailers adapting technology for customer service.

Mason Eyewear in Philadelphia is among a growing list of retailers in all fields implementing video-chat capability. Mason Eyewear’s new video-chat feature lets them see eye to eye with customers, and it’s quite popular. Storeowner and OD Matthew Chrycy says, “Being able to explain or demonstrate certain features or frame design or shapes or things like that definitely gives us a much greater opportunity.”

Read more and see video at CBS News

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Sponsored by Shamir

Customer Focused, Service Oriented, Forward Thinking

Shamir is the recognized world leader in custom-designed technology for life improvement, fashion, performance sports, occupational single vision, and progressive lenses. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal touch.

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