Headlines

Eyewear Shop Offers Video-Chat Customer Service

Published

12 years ago

October 27, 2014

INVISION Staff

Retailers adapting technology for customer service.

Mason Eyewear in Philadelphia is among a growing list of retailers in all fields implementing video-chat capability. Mason Eyewear’s new video-chat feature lets them see eye to eye with customers, and it’s quite popular. Storeowner and OD Matthew Chrycy says, “Being able to explain or demonstrate certain features or frame design or shapes or things like that definitely gives us a much greater opportunity.”

Cherry Optical Lab

Rooted in the Pursuit of Excellence.

Cherry Optical Lab is a family-owned, Independent wholesale optical Laboratory that produces lenses 24 hours a day, 5+ days a week, and is obsessed with making two things:

1. The world’s best lenses

2. The world’s Happiest Humans*

*Our team members, our customers, and their customers

We boldly believe that our job is to serve Eye Care Professionals and deliver excellence for patients, regardless of the prescription. That’s why we offer accelerated turnaround times for high-quality, high-standard lenses made by craftspeople who hold the same certifications as opticians.

All this is our effort to give Eye Care Professionals more ways to say “Yes” to their patients.

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