Line Time Linetime: I Know It Can Be Hard … Published 6 years ago on April 23, 2015 By INVISION Staff Share Tweet You want to help your client find frames she will love — but sometimes it takes forever. To show you understand (and set yourself up as a trusted adviser), say: “I know it can be hard to choose.” Wait a few beats and then add, “I’m positive that you’ll make the right choice. I’m here to help you do that.” And then at the end: “You made a great choice. I know you’ll be happy with it.” Advertisement SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results This article originally appeared in the May 2015 edition of INVISION. Related Topics: click to Comment(Comment) Up Next Brainstorm: Host a Testimonial Party Don't Miss Linetime: I’ll Be Happy To … Advertisement SPONSORED VIDEO SPONSORED BY ESSILOR Get More with Essilor Get leading brands, advertising to grow your practice, and first class support and rewards. Learn More at essilorpro.com You may like Promoted Headlines Get More with Essilor Essilor 360° SUPPORT. 365 DAYS A YEAR. Essilor Perform Refraction from Anywhere with RDx Topcon Advertisement Latest Trending Videos Headlines2 days ago Eyecare Center Offers Free Laser Surgery for NFL Referee After Controversial Call Press Releases2 days ago ReFocus Eye Health Partners with Eye Center of Southern Connecticut Press Releases4 days ago DrChrono Expands Leadership Team and Celebrates Growth With Appointment of New SVP of Engineering and SVP of Revenue Press Releases5 days ago Pacific Vision Surgery Center Opens Doors to Bay Area Community Headlines5 days ago Massachusetts ODs Win Right to Treat Glaucoma America's Finest 2019 Entries2 weeks ago America’s Finest: Before You Start America's Finest 2019 Entries2 weeks ago America’s Finest: Get Your Contest Entry in Great Shape America's Finest 2019 Entries2 weeks ago America’s Finest: Basic Info and Stats America's Finest 2019 Entries2 weeks ago America’s Finest: You Gotta Stand Out from the Crowd America's Finest 2019 Entries2 weeks ago America’s Finest: Photos Really Are Worth at Least a Thousand Words Sponsored Content6 days ago Get More with Essilor Sponsored Content1 month ago Perform Refraction from Anywhere with RDx Headlines3 months ago Video: Florida Man Invents Robot to Place Contact Lenses Headlines3 months ago Video: Some Retailers Board Up Due to Election Unrest Fears Headlines3 months ago Video: Car Crashes Into Optometry Office; 4 Taken to Hospital Advertisement SubscribeBULLETINS Get the most important news and business ideas for eyecare professionals every weekday from INVISION. Advertisement Most Popular Photo Gallery1 week ago 12 Images That Show Why Zionsville Eyecare in Zionsville, IN, Was Named One of America’s Finest Optical Retailers Press Releases7 days ago EnChroma Names Vision Industry Veteran Erik Ritchie as CEO Headlines5 days ago Massachusetts ODs Win Right to Treat Glaucoma Sponsored Content6 days ago Get More with Essilor Headlines2 days ago Eyecare Center Offers Free Laser Surgery for NFL Referee After Controversial Call Columns5 days ago 2021 Is a New Year… Let’s Make Your Marketing New, Too! Press Releases7 days ago Eco Helps Trees for the Future Reach 200M Trees Sponsored Content1 week ago 360° SUPPORT. 365 DAYS A YEAR.