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Linetime: I Know It Can Be Hard …

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You want to help your client find frames she will love — but sometimes it takes forever. To show you understand (and set yourself up as a trusted adviser), say:

“I know it can be hard to choose.”

Wait a few beats and then add, “I’m positive that you’ll make the right choice. I’m here to help you do that.” And then at the end: “You made a great choice. I know you’ll be happy with it.”

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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This article originally appeared in the May 2015 edition of INVISION.

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Sponsored by Shamir

Customer Focused, Service Oriented, Forward Thinking

for life improvement, fashion, performance sports, occupational single vision, and progressive lenses. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal touch.

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