Connect with us

Line Time

Linetime: I Apologize That It Seems To Be Taking Me Forever

mm

Published

on

WORDS YOU SHOULD USE:

“I apologize it seems to be taking me forever.”

WHEN TO SAY IT: If you notice that a customer is becoming agitated, upset or restless during a paperwork-filling procedure, it’s a good phrase to use to show you understand how he’s feeling. After that, add a phrase of empathy and explanation, like “I understand that this process may seem slow to you, but I’m required by law to compile all this information.”

SOURCE: Renée Evenson, Powerful Phrases for Effective Customer Service

Advertisement

This article originally appeared in the March 2016 edition of INVISION.

Advertisement

SPONSORED VIDEO

SPONSORED BY ESSILOR

Ray-Ban® Authentic

Introducing the perfect match of Ray-Ban's legendary style and Essilor's Expertise in sight. Click here for more information.

Promoted Headlines

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular