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True Tales

Stop ‘Goofing Off’ and Fix My Cheap Glasses for Free!

It’s a webinar, ma’am, it’s not The Walking Dead!

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I WAS WATCHING a webinar when a customer walked in off the street. She sees what I am doing and asks if I can help her right away as I’m “only goofing off.” I said, “It’s horrible when you have to do continuing education at work to learn how to help patients.” She just said, “Huh?” and handed me her mail-order glasses for repair. I thanked her for stopping in but said I couldn’t fix them. She was annoyed.

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

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I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

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True Tales

An Exception to the Cancellation Policy?

The no-show who showed … briefly.

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Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

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True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

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True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

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