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True Tales

Stop ‘Goofing Off’ and Fix My Cheap Glasses for Free!

It’s a webinar, ma’am, it’s not The Walking Dead!

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I WAS WATCHING a webinar when a customer walked in off the street. She sees what I am doing and asks if I can help her right away as I’m “only goofing off.” I said, “It’s horrible when you have to do continuing education at work to learn how to help patients.” She just said, “Huh?” and handed me her mail-order glasses for repair. I thanked her for stopping in but said I couldn’t fix them. She was annoyed.

Since launching in 2014, INVISION has won 21 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

A Teen’s Mom is Angry the Store Is Out of Her Kid’s Third Frame

Maybe next time they should buy them in bulk.

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I got yelled at by a parent whose teenager broke his frame for the third time this year. Unfortunately, I didn’t have the frame in stock and would have to order it. I was thrashed and berated for not having the frame, and was told that I should keep “a few extra around here since you know my son breaks his glasses.” Yes, I know that. Especially since he just got the new frame off my board … four hours ago. — Elizabeth Reid, Vision Associates, Hayes, VA

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True Tales

Something Got Lost in Translation During This Exam

And the OD suffered a finger in an unexpected place.

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A LOST IN TRANSLATION story: A Spanish speaking patient and I were doing quite well getting through the exam despite not speaking each other’s language fluently. I tugged my right ear, saying look at my ear for my slit lamp work. She promptly reached over, figuring she was performing as told, and stuck her finger in my ear! Lost in translation I guess. — Brian Parker, OD, Temecula Eye Center, Temecula, CA

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True Tales

Could You Keep Your Cool if a Roach Joined You in the Exam Room?

It happened to this doc. See how he reacted.

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YEARS AGO, when I worked at a commercial practice, I was refracting a patient. I was standing to her right and spinning the dials when I looked down and noticed a cockroach sitting on her shoulder. Without a pause, I moved the near point rod down and gently placed my hand on her shoulder, at the same time flicking the roach onto the wall behind her. I completed the exam and the patient didn’t have a clue as to what transpired. — Mark Perry, OD, Vision Health Institute, Orlando, FL

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