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True Tales

True Tales of COVID, Plague and Unreasonable Customers

Eye love in the time of a pandemic.

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woman holding heart sticker wearing mask
  • With everyone wearing masks, it is amusing to watch people try on new glasses while they still have their old glasses still on their face. These masks have us all out of sorts. — Ann-Marie Weaver, Optimal Eye Care, Lewis Center, OH
  • This is a new discovery we’ve made in the time of COVID and curbside dispenses — not exactly optically-related — but it’s astonishing to me how many people have no idea what kind of car they drive. — Christine Howard, Attleboro Vision Care, Attleboro, MA
  • While checking in a patient I asked her to wash her hands. She asked why. I politely told her it was part of procedure and to please put on her mask. She said what was my doctor afraid of? A little dirt? She continued to escalate and I asked if she would feel more comfortable rescheduling? She thought for a moment and then said, yes! grabbed her purse and then yelled from the front door “I will go somewhere I do not have to wash my hands and wear a mask.” I looked at our receptionist and politely said, “Dismiss patient.” — Sherry Morgan, Logan Eye Care, Lake Mary, FL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

SPONSORED VIDEO

Sun Pharma Second Dry Eye Gets Personal Video Campaign

Optometrist Carly Rose made a personal connection with one of her patients so they could work well together to find the right care plan. Without truly understanding the patient’s personal situation, it would have been very difficult to ask the right questions and provide the individualized care needed. Watch Dr. Rose explain her perspective.

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