Connect with us

True Tales

True Tales of COVID, Plague and Unreasonable Customers

Eye love in the time of a pandemic.

mm

Published

on

woman holding heart sticker wearing mask
  • With everyone wearing masks, it is amusing to watch people try on new glasses while they still have their old glasses still on their face. These masks have us all out of sorts. — Ann-Marie Weaver, Optimal Eye Care, Lewis Center, OH
  • This is a new discovery we’ve made in the time of COVID and curbside dispenses — not exactly optically-related — but it’s astonishing to me how many people have no idea what kind of car they drive. — Christine Howard, Attleboro Vision Care, Attleboro, MA
  • While checking in a patient I asked her to wash her hands. She asked why. I politely told her it was part of procedure and to please put on her mask. She said what was my doctor afraid of? A little dirt? She continued to escalate and I asked if she would feel more comfortable rescheduling? She thought for a moment and then said, yes! grabbed her purse and then yelled from the front door “I will go somewhere I do not have to wash my hands and wear a mask.” I looked at our receptionist and politely said, “Dismiss patient.” — Sherry Morgan, Logan Eye Care, Lake Mary, FL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

SPONSORED VIDEO

SPONSORED BY WEAVE

Transform Your Multi-office Phone System Into a Revenue-generation Tool

Weave’s multi-office, multi-department, and multi-provider phone system is built to flexibly accommodate and augment your practices’ most powerful revenue-generation tool: ring phones across multiple locations, set up inter-office call overflow, support external call centers, and more. And by connecting to your patient data, call handlers see a patient’s upcoming appointments, overdue balances, overdue family members, and preferred location – all when they pick up the phone." Learn more at getweave.com/weave-unify

Promoted Headlines

Most Popular