Connect with us

True Tales

When Customer Service Turns into Community Service

They used Google Translate to broadcast bad words in Spanish.

mm

Published

on

WE ARE KIND to rude patients at first but if we didn’t do anything to upset them, we will ask them politely to leave. Here’s what got us to this point: A lady brought her granddaughter to an appointment. The woman was rude and accompanied by two very disrespectful women. They insulted staff and made fun of Spanish-speaking patients by going to Google Translate, typing bad words in Spanish and putting them on speaker. When they thought someone was called before their turn they started throwing everything on the counter at our receptionist. We called the police and had them arrested; they had to do community service. The police are now our BFFs and stop by often to make sure “no one is being abused by POP materials.” — Diana Sims, Buena Vista Optical, Chicago, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

Advertisement

SPONSORED VIDEO

SPONSORED BY REICHERT

When You’re Passionate About Eye Care, the Right Technology Matters

Lisa Genovese, O.D., strives to give her patients the very best. At Insight Eye Care’s multiple locations, Dr. Genovese provides optimal care for her patients using the Reichert® Phoroptor® VRx Digital Refraction System. In this second Practice Profile Video from Reichert’s “Passionate About Eye Care” series, take a closer look and see how this eye care professional achieved a better work-life balance with equipment that’s designed and engineered in the U.S.A.

Promoted Headlines

True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

mm

Published

on

I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

Continue Reading

True Tales

An Exception to the Cancellation Policy?

The no-show who showed … briefly.

mm

Published

on

Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

Continue Reading

True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

mm

Published

on

True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

Continue Reading

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular