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True Tales

When Customer Service Turns into Community Service

They used Google Translate to broadcast bad words in Spanish.

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WE ARE KIND to rude patients at first but if we didn’t do anything to upset them, we will ask them politely to leave. Here’s what got us to this point: A lady brought her granddaughter to an appointment. The woman was rude and accompanied by two very disrespectful women. They insulted staff and made fun of Spanish-speaking patients by going to Google Translate, typing bad words in Spanish and putting them on speaker. When they thought someone was called before their turn they started throwing everything on the counter at our receptionist. We called the police and had them arrested; they had to do community service. The police are now our BFFs and stop by often to make sure “no one is being abused by POP materials.” — Diana Sims, Buena Vista Optical, Chicago, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

This Mechanic’s Eyewear Was a Mess … But He Followed Directions!

A tale as old as time that gives new meaning to being in ‘hot’ water.

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WE HAD A MECHANIC who returned a pair of glasses that were scratched all to hell. He said, “I followed your directions and used soap and water to clean them.” I asked what kind of soap he used, to which he replied, “Lava, that’s all I use.” When I stopped laughing I offered him a new pair of lenses and I have told this story for the last 30 years. — Alexander Saper, Great Glasses, Houston, TX

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True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

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I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

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True Tales

An Exception to the Cancellation Policy?

The no-show who showed … briefly.

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Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

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