Connect with us

True Tales

When Customer Service Turns into Community Service

They used Google Translate to broadcast bad words in Spanish.

mm

Published

on

When Customer Service Turns into Community Service

WE ARE KIND to rude patients at first but if we didn’t do anything to upset them, we will ask them politely to leave. Here’s what got us to this point: A lady brought her granddaughter to an appointment. The woman was rude and accompanied by two very disrespectful women. They insulted staff and made fun of Spanish-speaking patients by going to Google Translate, typing bad words in Spanish and putting them on speaker. When they thought someone was called before their turn they started throwing everything on the counter at our receptionist. We called the police and had them arrested; they had to do community service. The police are now our BFFs and stop by often to make sure “no one is being abused by POP materials.” — Diana Sims, Buena Vista Optical, Chicago, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

SPONSORED VIDEO

SPONSORED BY WEAVE

Transform Your Multi-office Phone System Into a Revenue-generation Tool

Weave’s multi-office, multi-department, and multi-provider phone system is built to flexibly accommodate and augment your practices’ most powerful revenue-generation tool: ring phones across multiple locations, set up inter-office call overflow, support external call centers, and more. And by connecting to your patient data, call handlers see a patient’s upcoming appointments, overdue balances, overdue family members, and preferred location – all when they pick up the phone." Learn more at getweave.com/weave-unify

Promoted Headlines

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular