Connect with us

True Tales

At Closing Time Sometimes It’s a Race to the Door

Lights off just isn’t enough for some people.

mm

Published

on

It’s closing time, the lights are off and we are at the door to leave, when one of our senior citizen patients announces, “I’m here!” So, we turn the lights back on. We let her know it’s closing time. She says with a laugh, “I got here before you walked out to the sidewalk and locked the door, so you will help me.” She explains she just got a ride back from a doctor’s office and needs to get new glasses. The two of us exchange looks and say, “Why not?” Life in a small town. Jill Sweig, OD, Oyster Bay, Optics, Oyster Bay, NY,/span>

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

Advertisement

SPONSORED VIDEO

SPONSORED BY Essilor USA

See What Happens When Patients Try Varilux® Lenses for the First Time

Take the first step toward truly satisfying your patients.

Promoted Headlines

True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

mm

Published

on

I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

Continue Reading

True Tales

An Exception to the Cancellation Policy?

The no-show who showed … briefly.

mm

Published

on

Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

Continue Reading

True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

mm

Published

on

True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

Continue Reading

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular