Woulda Coulda ShouldaNo One Likes A Know It All But be sure to say it with a smile. On second thought, just don’t say it. Published 4 months agoon January 21, 2019By INVISION Staff Invision January 2019 Issue Share Tweet “It must be quite a burden to be the only one who is right all the time.”…To the know-it-all customerRelated Topics:Featured click to Comment(Comment)Up NextThis Is What One ECP Wishes She Had Said to a Rude Couple and Their Monster ChildrenDon't MissMake That Difficult Patient a Chain Store’s Problem Advertisement SPONSORED VIDEOSPONSORED BY HOYAHoya: The Right Lenses for Sun ProtectionEye safety has never been more important--or fashionable. Check out Hoya's Serenity photochromic and Coppertone(R) polarized lens collections, just in time for summer!You may like ABB OPTICAL GROUP and Paragon Vision Sciences Announce Fifth Annual Optometry Student Challenge Shopko Optical Acquisition Completed; 80 Stores to Become Freestanding Locations For This Miami OD, It’s the Simple Things That Get Him Back On TrackPromoted Headlines Safilo’s “American Eyes” Video Celebrates Elasta and Emozioni starringECPs Peter Tacia and Heidi DancerSafilo Hoya: The Right Lenses for Sun ProtectionHoya Nano Vista—The Quintessential Line for KidsAlternative and Plan B EyewearWoulda Coulda ShouldaThis Is What One ECP Wishes She Had Said to a Rude Couple and Their Monster Children This isn’t Walmart. Published 4 months agoon January 29, 2019By INVISION Staff “This isn’t Walmart. And you can take your prescription anywhere and have it filled.”To the couple who’d purchased a gift certificate at a silent auction: They came in and were truly the rudest people I have ever experienced. Their large, pre-teen kids were riding around the store on the baby car, doing cartwheels. And then they declared, “Glasses are so much cheaper at Walmart.” Continue ReadingWoulda Coulda ShouldaMake That Difficult Patient a Chain Store’s Problem What you’d have said to that rude, frustrating or clueless patient … Published 6 months agoon November 23, 2018By INVISION Staff “I suggest you go to a chain store where you might get better service.”To one of those rare belligerent customers: “We do recommend they go elsewhere. By traveling to another office they might calm down and we rarely see them again, as we don’t need their business or appreciate the disruption to our office.” Continue ReadingWoulda Coulda ShouldaThat Will Be $100 How you really want to answer the unknown client who asks you to fix something they purchased somewhere else. Published 8 months agoon October 1, 2018By INVISION Staff “I can help you for $100 since that is what my margin would have been had you bought that here.”To the people who come in with something they bought elsewhere and want us to fix or adjust it.Woulda Coulda Shouldas are provided anonymously by INVISION’s Brain Squad. Continue ReadingAdvertisementLatestTrendingVideos Press Releases3 days agoABB OPTICAL GROUP and Paragon Vision Sciences Announce Fifth Annual Optometry Student Challenge Headlines3 days agoShopko Optical Acquisition Completed; 80 Stores to Become Freestanding Locations Sanity Files3 days agoFor This Miami OD, It’s the Simple Things That Get Him Back On Track Press Releases3 days agoSafilo and David Beckham Announce 10-Year Eyewear License Agreement Headlines4 days agoFDA Approves Drug for Diabetic Eye Disease Headlines4 weeks agoEyewear Executive Dies Unexpectedly Headlines3 weeks agoOnline Eyewear Seller Gets More Prison Time Headlines2 weeks agoWalmart and Optometrists Agree On New State Bill Headlines3 weeks ago2 Accused of Selling Counterfeit Ray-Bans in $2M Fraud Case Headlines4 weeks agoEyewear Chain Launches Drive-Through Pickup Service INVISION Podcast3 weeks agoPodcast: What the Heck is Marketing? And What Should ECPs Focus on to Attract New Clients? Sponsored Content1 month agoHoya: The Right Lenses for Sun Protection Sponsored Content2 months agoNano Vista—The Quintessential Line for Kids Sponsored Content2 months agoNew ‘Auxiliary Skin’ Transforms Eyewear into Seamless Sunglasses INVISION Podcast3 months agoPodcast: More Ways to Motivate Your Own Eyecare Business Team AdvertisementAdvertisement Most Popular Headlines5 days agoLongtime AOA Leader and Volunteer Dies at Age 62 Headlines1 week agoDry Eye Treatment to Be Acquired in $5.3B Deal Photo Gallery1 week agoIdaho ECP Takes on the Snow in Style … and More Brain Squad Members in Their INVISION T-Shirts America's Finest4 days agoA Stunning Milwaukee Practice That Is the Culmination of 3 Decades of Constant Improvement Headlines4 days agoFDA Approves Drug for Diabetic Eye Disease Headlines6 days agoEssilor and Luxottica Iron Out Leadership Struggles Headlines3 days agoShopko Optical Acquisition Completed; 80 Stores to Become Freestanding Locations Real Deal4 days agoEver Feel Like Your Billing Policy Is Backfiring?