One Third of You Offer Same-Day Service

THIS MONTH’S QUESTION: Do you or don’t you offer
 same-day service?

Yes: 32%

• It’s an occasional “yes” if we have the lenses in stock. I’d love to do it more often but that’s not in the cards. It’s great because you don’t have to order, then call, then dispense. It’s all done in one day. — Rick Rickgauer, Vision Associates, Girard, PA
• Very minimal same day options. It works for emergency situations.— Todd Lapointe, VIP EYES, Portland, ME
• Unfortunately, not exams unless it is an emergency, however we provide same day service for single vision and customers enjoy it very much. — Monika Marczak OD, Eye Candy Optical Center, McMurray, PA
• We stock Zeiss SV poly UV with DuraVision Platinum AR for in-house edging jobs. Patients love not having to wait a few days. They’re happy coming back later in the day or waiting 20 minutes while we make them. I used to work in LensCrafters way back in the day and understand the power of instant gratification. Often patients will purchase upgrades to get their glasses done the same day. — Vlad Cordero, Focus Eye Care, Hackensack, NJ
• We offer same day service on in stock single vision jobs, which has also boosted profitability by allowing us to offer 30-minute package deals on stock lenses. — Gregory Williams, Arboretum Vision Care, Austin, TX
• Only SV poly with/without AR. Most work out well. Thinking of expanding stock ranges. — Gail Bailey, Eye Care Clinic, Grand Rapids, MN
• We use “same day glasses” in our SEO and get calls weekly. Also, Spring Break is huge with our same day service especially for parents that have their kids boarding in college and want to get their glasses before they go back to school. We have found this to be a pattern every year with certain families. Also, a lot of chain stores have closed their labs which makes us even more unique. — Diana Canto-Sims, La Vida Eyewear, Chicago, IL
• We do not advertise that we can do same day service. It really wows the patient when you can deliver that quickly without sacrificing any quality. — Michelle Wright, DePoe Eye Center, Stockbridge, GA
• In cases where patients are in a hurry it is great, however most patients are more than happy to wait for glasses that cannot be finished in an hour. — Leisa Lauer, Dr. H Michael Shack, Newport Beach, FL
• On single vision and only if needed. We explain the differences between stock lenses and surfaced lenses; fast lenses and great lenses. — BJ Chambers, Carrera Optical, McQueeney, TX
• Works well when someone is in a pinch. Other than that, we don’t advertise it. — Annette Prevaux, The Visionary, Allen Park, MI
• Great for single vision. — Paul Pascarella, Pascarella Eye Care & Contact Lenses, Newtown, PA
• It’s been a game changer for us. And it’s often a trigger to push people to buy when they are iffy. Our customers also enjoy coming into our lab to see how the edger works and a little bit of what goes into their glasses. — Travis LeFevre, Krystal Vision, Logan, UT
• For single vision, we have lots in stock, but we don’t surface. It’s a crowd pleaser for sure! — Jennifer Leuzzi, Mill Creek Optical, Dansville, NY
• Having the ability to edge lenses in-house has made many of our patients ecstatic! Sending a -6.00 or +4.00 out the door with new lenses the same day is a great assist to have. — William Chancellor, Eye Can See Eyewear, McDonough, GA
• Same day emergency eyecare but not eyewear. I feel that same day eyewear makes people automatically associate it with “cheaper.” I like the convenience for people but I would not advertise it per se. — Zachary Dirks, OD, St. Peter and Belle Plaine Eyecare Centers, Saint Peter, MN
• We only do it on a limited basis to help our clients out of difficult situations. It is very hard to maintain a full inventory of lens blanks to use. — Deborah Bosner, Northwest EyeCare Professionals, Columbus, OH
• It works great for people who lost, or broke, their glasses. I only have single vision available same day. — Dorothy Reynolds, Optical Alternatives, Milford, CT
• Speed kills. You simply MUST offer same day service on SV RX’s in this day and age. The world is changing quickly. People have “Amazon” delivery expectations on everything these days. Telling people to wait a week for SV glasses is a thing of the past. We can make a pair of SV glasses within 15 minutes and we do! — Steve Nelson, Eye Candy Optical, Westlake, OH
• It’s working great. Our patients get very excited when we tell them your glasses will be ready in an hour. — Bhumika Patel, Redstone Family Vision, Indian Land, SC
• Not many takers, mainly insurance. — Jeff Hayden, Vision Care Center, Brighton, MI
• We were the first one hour optical in Tennessee. Still going strong. — Cindy Henderson, Eyear Optical, Hixson, TN
• It has always been great for us because we have central lab. — Kaleena Ma, MK Vision Center, Forest Hills, NY
• We only offer it if someone is in a pinch. They’re always very grateful. — Erin, 3 for 1 Glasses, St. Catharines, ON, Canada

No: 68%

• We customize everything. I’ve never had anything that I have purchased that was customized be given to me on the same day. Seems very unrealistic. — Selina McGee, OD, Precision Vision, Edmond, OK
• Never. — Susan Frein, Ames Eye Care, Ankeny, IA
• We have an edger we just aren’t using it as no one is trained. Patients don’t really complain about turnaround time when we send to the labs. — Maureen Garbis, Compass Eyecare, Oak Park, IL
• I’m going to add it. — Richard Frankel, Atlantic Cape Eyecare, Wildwood, NJ
• We’d like to offer same-day service, but we don’t have the equipment, space or staffing to do so. — Christine Howard, Attleboro Vision Care, Attleboro, MA
• We don’t have the time, space, or staff. — Jenna Gilbertson, McCulley Optix Gallery, Fargo, ND
• If we have the lenses in stock we offer same-day service. If we don’t have the lenses, there’s no way to offer it. — Frances Ann Layton, Eye Associates of South GA, Valdosta, GA
• Nice idea for cities. Bad idea for small towns and folks who don’t play the vision insurance “game.” — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID
• I have a fabulous lab in Cherry Optical! — Paula Hornbeck, Eye Candy & Eye Candy Kids, Delafield, WI
• I couldn’t offer the same quality! — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA
• We have same day but we don’t offer it since we don’t have a lab tech. — Caitlin Wicka, San Juan Eye Center, Montrose, CO
• We don’t advertise it, but we do offer it in emergencies, i.e. patients losing or breaking glasses, etc. — Angel Miller, Cynthiana Vision Center, Cynthiana, KY
• We do not have an onsite lab. Quality takes time. — Bob McBeath, Edina Eye, Edina, MN
• We promise to spend MORE than one hour on your glasses. — Dave Goodrich, Goodrich Optical, Lansing, MI
• I would like to offer same-day service. It’s something that I will consider in the future, but right now my customers have no issue waiting a couple of days. — Mitchell Kaufman, Marine Park Family Vision, Brooklyn, NY
• With so many vision plans, I feel the ROI would take years to recoup! — Mark Perry, OD, Vision Health Institute, Orlando, FL
• Would like to, don’t have the staff for it right now. — Cynthia Sayers, OD, EyeShop Optical Center, Lewis Center, OH
• We have, in the past, housed a lens inventory but in the end we’re left with a bunch of lenses that were never used. Stock lenses can be overnight if an urgent pair is needed. — Jocelyn Mylott, D’Ambrosio Eye Care, Lancaster, MA
• Would not be opposed to it. — Stephanie Crowley, Sie Eyecare, Charlotte, NC
• Waiting to years end to see if it makes financial sense. — Sherry Berry, Eye Against Eye & Ardmore Eye Care, Ardmore, PA
• We take walk-ins for exams and keep contact lenses in stock for same day pick up. — Marc Ullman, OD, Academy Vision, Pine Beach, NJ
• It’s a plus if you can, but I wouldn’t promise it. — Rigo Lopez, Gilman & Vorster Optometry, Indio, CA