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True Tales

That Isn’t How Bills Work…

The tale of one customer who thought if she igonored the balance long enough it would just go away … even when she wanted to make a new appointment.




That Isn’t How Bills Work…

We had a patient who had a $20 balance that she had for almost a year. Multiple statements were sent to her and we never heard from her. She came in to schedule an appointment and was told she had a balance she needed to pay. She said, “I guess you were serious about that $20. I thought you would just forget about it after so many notices and I didn’t pay it.” — Melanie Jenkins, Spring Hill Eyecare, Spring Hill, TN

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