We had a patient who had a $20 balance that she had for almost a year. Multiple statements were sent to her and we never heard from her. She came in to schedule an appointment and was told she had a balance she needed to pay. She said, “I guess you were serious about that $20. I thought you would just forget about it after so many notices and I didn’t pay it.” — Melanie Jenkins, Spring Hill Eyecare, Spring Hill, TN
