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Use This Line to Avoid Becoming Your Client’s Adversary

It works frequently enough to try.

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“I wish I could do that …”

When to use it: With a customer who is trying to negotiate a better price or one who is asking for an unreasonable allowance for an error.

Why? Instead of creating an adversarial scenario, these words actually compliment a customer for his intelligence. Do they always work? No. But they work frequently enough to remember.

Rick Segel, Retail Business Kit for Dummies. 

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

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