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A Lab Screw Up, A Quick Fix, and the Day Saved By Clever Quip

Left is right and right is left and it’s all just wrong.

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A Lab Screw Up, A Quick Fix, and the Day Saved By Clever Quip

Customer Returns because she can’t get used to her new progressives in a round frame. After inspection, lenses were mounted right on left/left on right. The lab had screwed up and we didn’t catch it. After switching the lenses she was very happy and asked ‘What happened?’ I replied, ‘You were wearing them upside down.’ She responds, ‘Really?’ and walks out a satisfied customer! — Dave S., San Luis Obispo, CA

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