True Tales Sometimes Customer Requests are So Over the Top ECPs Can’t Possibly Grant Them Honestly, the fact that they even ask is crazy. Published 4 years ago on October 3, 2021 By INVISION Staff Invision September 2021 Issue Share Tweet I had a customer from one of our satellite locations call me to report on an employee that was “real nasty to me.” In between colorful descriptions of “that dragon lady,” it became evident that the employee had politely insisted the customer pay the balance overdue on her previous five routine visits before she scheduled her next appointment. — Jen H., Sandpoint, ID I had a customer call me after closing time and tell me his lens fell out of his Maui Jims. He said, “My wife and I are at dinner and we just ordered. Could you drive here and fix my glasses for me? I have a golf game tomorrow.” The restaurant was only about 10 minutes from my shop but unfortunately my father was in the hospital at the time and I had to go see him. The customer wasn’t really happy about it but he eventually came in before I left so I could fix his glasses. — Julie U., Jupiter, FL Related Topics:Featured INVISION Staff Since launching in 2014, INVISION has won 35 international journalism awards for its publication and website, including the prestigious Neal Award for Best Single Issue in 2019. Contact INVISION's editors at editor@invisionmag.com. click to Comment(Comment) Up Next Often You’re a Mobile Business Whether You Like It or Not Don't Miss An Eyecare Patient Who Should Lay Off the Crack … and Other Audaciously True Tales From the Industry SPONSORED VIDEO Shamir Driver Intelligence - Enhance Your Road Performance! You may like Then the Police Were Called… Beware Plumbers Bearing Glasses and Handle with Care The Secret Weapon of a Flirty Outdoorsman? Double-Bridge Frames Promoted Headlines On Trend and On Budget: That’s Affordable Luxury Modern Optical International Spark of Genius Shamir Value Driven Eyewear Modern Optical International Advertisement Latest Trending Videos Business & Practice Management7 hours ago Patients at This Practice Just Seem to Get Weirder and Weirder People7 hours ago An Austin-Based OD Experiencing a Professional Evolution Through Practice Ownership Press Releases14 hours ago EYE-GO Secures Strategic Investment From Topcon Healthcare to Drive the Future of Connected Eye Care Headlines1 day ago Purpose or Promotions on Memorial Day? Press Releases2 days ago Marchon Eyewear, Inc. and Plastic Bank Announce the Renewal of Global Partnership Podcasts4 weeks ago LEADERSHIP: Your Success Depends on It Products2 weeks ago ECPs Share their Best-Selling Collections for March Business & Practice Management2 weeks ago This Arizona Practice Combines Luxury Eyecare With Whimsical Branding and a Fresh Approach to Staffing People4 weeks ago Your Management Style is Hurting Your Sales People3 weeks ago It’s Not Just About What You Do, but How You Do It Podcasts3 weeks ago From Comedy to CEO: An Interview with Scott Shapiro Podcasts4 weeks ago LEADERSHIP: Your Success Depends on It Podcasts3 months ago Sandbox Stories by Dr. Scott Jens Podcasts3 months ago Revenue Rx: Optical Retail Wins Sponsored Content7 months ago Shamir Driver Intelligence™ Advertisement SubscribeBULLETINS Get the most important news and business ideas for eyecare professionals every weekday from INVISION. Advertisement Advertisement Most Popular Business & Practice Management2 days ago National Selfie Day, Sunglasses Day and More June Dates to Draw Attention to Your Business Business & Practice Management7 hours ago Patients at This Practice Just Seem to Get Weirder and Weirder Business & Practice Management1 week ago These Myopia Treatments Give ECPs More Options for Addressing the Challenges of Nearsightedness People7 hours ago An Austin-Based OD Experiencing a Professional Evolution Through Practice Ownership People1 week ago Drive-by Try-On Inbox6 days ago Planning the Big Picture, and More of Your Letters to the Editor for May Business & Practice Management6 days ago We Asked You to Sum Up the First 3 Months of 2025. Here Are Your Responses… Business & Practice Management1 week ago Write a Back-to-School Blog, Get Your Sunglass Displays in Shape, and More Summer To-Dos