True Tales

Sometimes Customer Requests are So Over the Top ECPs Can’t Possibly Grant Them

Honestly, the fact that they even ask is crazy.

Published

3 years ago

October 3, 2021

INVISION Staff Invision September 2021 Issue

I had a customer from one of our satellite locations call me to report on an employee that was “real nasty to me.” In between colorful descriptions of “that dragon lady,” it became evident that the employee had politely insisted the customer pay the balance overdue on her previous five routine visits before she scheduled her next appointment. — Jen H., Sandpoint, ID
I had a customer call me after closing time and tell me his lens fell out of his Maui Jims. He said, “My wife and I are at dinner and we just ordered. Could you drive here and fix my glasses for me? I have a golf game tomorrow.” The restaurant was only about 10 minutes from my shop but unfortunately my father was in the hospital at the time and I had to go see him. The customer wasn’t really happy about it but he eventually came in before I left so I could fix his glasses. — Julie U., Jupiter, FL

Related Topics:Featured

INVISION Staff

Since launching in 2014, INVISION has won 31 international journalism awards for its publication and website, including the prestigious Neal Award for Best Single Issue in 2019. In 2024, the publication celebrates its 10th anniversary of serving eyecare professionals. Contact INVISION's editors at editor@invisionmag.com.

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