Woulda Coulda Shoulda What You DID Say to that Rude, Frustrating Patient He said she couldn’t be driven away. He was wrong. Published 7 years ago on April 4, 2018 By INVISION Staff Invision April 2018 Issue Share Tweet “I already did.” To the customer who said, “You can’t shoo me!” Woulda Coulda Shouldas are provided anonymously by INVISION’s Brain Squad Related Topics:Woulda Coulda Shoulda INVISION Staff Since launching in 2014, INVISION has won 31 international journalism awards for its publication and website, including the prestigious Neal Award for Best Single Issue in 2019. In 2024, the publication celebrates its 10th anniversary of serving eyecare professionals. Contact INVISION's editors at editor@invisionmag.com. click to Comment(Comment) Up Next What You Really Wish You Could Say to that Client Who Won’t. Get. Off. Their. Phone! Don't Miss What I Wanted to Tell the Charity Auction-Winning Customers Who Created Chaos in My Store SPONSORED VIDEO Get the Practice of Your Dreams With Omg! Optical Marketing Group This high volume practice had outgrown their ultra successful location and needed expansion. The idea was big, just like Texas! Design a fusion concept that featured optometry, aesthetics, fitness + wellness. Mission accomplished. Download the Free Lookbook. You may like How Would You Handle This Potential New-Hire Trainwreck? Do You Truly Listen to Patients and Customers? The Vision Stage: MIDO Announces the Renaming of the Historic Otticlub Area Promoted Headlines Get the Practice of Your Dreams With Omg! Optical Marketing Group Omg! Shamir Driver Intelligence™ Shamir Meet Aloha! Aloha Advertisement Latest Trending Videos Business & Practice Management3 hours ago How Would You Handle This Potential New-Hire Trainwreck? Columns3 hours ago Do You Truly Listen to Patients and Customers? Press Releases4 hours ago The Vision Stage: MIDO Announces the Renaming of the Historic Otticlub Area Press Releases21 hours ago Congress Ramps Up Scrutiny of Vision Benefit Manager Industry Press Releases21 hours ago Marcolin Celebrates the Opening of the New London Showroom Business & Practice Management3 weeks ago We Asked What One Task You Hate Having to Do and Boy Did You Have Answers… Cover Stories3 weeks ago 9 Strategies for Striking a Better Work-Life Balance Business & Practice Management4 weeks ago Some Lens Tints Have Been Shown to Help Sufferers of Certain Health Disorders; We Have the Lowdown Business & Practice Management4 weeks ago This Indiana Boutique Created a Signature Brand Worthy of Its Deluxe Optical Experience Business & Practice Management4 weeks ago This California Practice Boldly Went Where No Eyecare Business Has Gone Before… Sponsored Content1 month ago Shamir Driver Intelligence™ Sponsored Content2 months ago Meet Aloha! Sponsored Content2 months ago With Crizal You Can Have It All! Sponsored Webinars6 months ago Clientbook Presents: Harnessing AI for Optical Retailers Eyecare Shenanigans9 months ago Eyecare Shenanigans: Eyes in Space! Advertisement SubscribeBULLETINS Get the most important news and business ideas for eyecare professionals every weekday from INVISION. Advertisement Advertisement Most Popular Business & Practice Management1 day ago Using Coins for Kindness and More Manager’s Tasks for December and January The Big survey1 day ago The Big Survey 2024: Management Business & Practice Management3 hours ago How Would You Handle This Potential New-Hire Trainwreck? Press Releases1 week ago Transitions Optical Now Accepting Submissions for the 2024 Transitions Innovation Awards Press Releases1 week ago AOAExcel Makes Financial Investment in Barti EHR Software Press Releases6 days ago EssilorLuxottica and WCO to Host a Virtual Event on Presbyopia From Dec 4-6, Building on Global Standard of Care Initiative Columns3 hours ago Do You Truly Listen to Patients and Customers? Press Releases1 day ago GlassesUSA.com Launches Next Day Delivery for Prescription Eyewear Just in Time for the Holidays