That Will Be $100

How you really want to answer the unknown client who asks you to fix something they purchased somewhere else.

Published

6 months ago

October 1, 2018

INVISION Staff Invision October 2018 Issue

“I can help you for $100 since that is what my margin would have been had you bought that here.”

To the people who come in with something they bought elsewhere and want us to fix or adjust it.

Woulda Coulda Shouldas are provided anonymously by INVISION’s Brain Squad.

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Make That Difficult Patient a Chain Store’s Problem

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But Would You Say It Again?

INVISION Staff

Since launching in 2014, INVISION has won 21 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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This Is What One ECP Wishes She Had Said to a Rude Couple and Their Monster Children

This isn’t Walmart.

Published

2 months ago

January 29, 2019

INVISION Staff

“This isn’t Walmart. And you can take your prescription anywhere and have it filled.”

To the couple who’d purchased a gift certificate at a silent auction: They came in and were truly the rudest people I have ever experienced. Their large, pre-teen kids were riding around the store on the baby car, doing cartwheels. And then they declared, “Glasses are so much cheaper at Walmart.”

Woulda Coulda Shoulda

No One Likes A Know It All

But be sure to say it with a smile. On second thought, just don’t say it.

Published

2 months ago

January 21, 2019

INVISION Staff

“It must be quite a burden to be the only one who is right all the time.”

…To the know-it-all customer

Woulda Coulda Shoulda

Make That Difficult Patient a Chain Store’s Problem

What you’d have said to that rude, frustrating or clueless patient …

Published

4 months ago

November 23, 2018

INVISION Staff

“I suggest you go to a chain store where you might get better service.”

To one of those rare belligerent customers: “We do recommend they go elsewhere. By traveling to another office they might calm down and we rarely see them again, as we don’t need their business or appreciate the disruption to our office.”