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The Basics

The 2022 Big Survey was launched in late August and ran for about eight weeks. Several hundred North American optical retail owners and managers attempted to complete the online form, with most of the questions attracting a few hundred responses. Here, we break down the types of businesses represented, their locations, size, and the services they offer.

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58. In what state is your (main) store located?

The Big Survey 2022: The Basics

Participation in the 2022 Big Survey was quite comprehensive, with Canada and most states/districts of the U.S. represented, the exceptions being Alaska, D.C., Kentucky, Mississippi, New Hampshire, New Mexico, Vermont and Wyoming. Among states, California led the way in responses, though the Northeast was the best-represented region overall.

59. Where is your store located by region?

The Big Survey 2022: The Basics

60. How many stores do you operate?

The Big Survey 2022: The Basics

61. Where is your (main) store located?

In its own free-standing building
34%
In a strip mall
27%
In a downtown storefront
16%
Office building/business park
16%
In a hospital/medical complex
3%
In a mall
2%
Mobile
1%
Other
1%
Other replies included a home-based work center, a mixed-used center and under an apartment building
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62. How do you usually describe where your business is located?

Small city (25,000 to 250,000)
26%
Suburban outskirts of a big urban market
25%
Medium-sized city (250,000-1 million people)
17%
Country town (up to 25,000)
15%
Big urban market
10%
College town
3%
Resort area
2%
Rural
1%
Other
1%

63. What is the total square footage of your (main) location?

Less than 500 sq feet
4%
500-999 sq feet
13%
1,000-1,499 sq feet
21%
1,500-1,999 sq feet
17%
2,000-2,499 sq feet
13%
2,500-2,999 sq feet
8%
3,000-3,499 sq feet
8%
3,500-3,999 sq feet
5%
4,000-5,000 sq feet
5%
More than 5,000 sq feet
6%

64. Check the paid services offered by your business

Contact lenses
88%
Designer eyewear brands
83%
Independent eyewear brands
80%
Repairs and adjustments (not bought from you)
80%
Contact lens shipping
72%
Specialty contact lenses
64%
Ocular disease detection and management
62%
Dry eye treatment
61%
Children and pediatric vision (incl. myopia)
56%
In-house finishing
45%
Wide-field imaging
43%
Curbside pickup
38%
Delivery
29%
Private label/in-house frame-making/bespoke
27%
Same-day service
25%
Low vision
18%
Telemedicine
14%
Vision therapy
12%
Ocular aesthetics/styling
9%
Other:
3%
Other services included personal shopping, “dead” designer-branded vintage and house reproductions, styling, and buy now, pay later.

65. Which description of your business do you most closely identify with?

The Big Survey 2022: The Basics

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