True Tales

This High-Maintenance Customer Was Quoted an Exorbitant Price for a Repair in an Effort To Discourage Her Business

Sometimes the headache is just not worth the money … but she somehow didn’t get the message.

Published

2 years ago

August 26, 2022

INVISION Staff INVISION July-August 2022

This High-Maintenance Customer Was Quoted an Exorbitant Price for a Repair in an Effort To Discourage Her Business

“A patient came to our office to complain that her eyeglasses that were 10 years old were not fitting well. We told her the eyeglasses were purchased from another store but she continued to complain that we should fix them. I told her I would repair them for $275 hoping she’d see her way out. She left … but then came back to have them repaired! But she is still a customer that I do not want.” — B.J. Chambers, Carrera Optical, Universal City, TX

Related Topics:eyecare businesses in Texas Featured

INVISION Staff

Since launching in 2014, INVISION has won 31 international journalism awards for its publication and website, including the prestigious Neal Award for Best Single Issue in 2019. In 2024, the publication celebrates its 10th anniversary of serving eyecare professionals. Contact INVISION's editors at editor@invisionmag.com.

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